FAQ

What can be added ?

Literally anything you can dream up , i can add some way or another to your piece.(some examples include ashes ,breastmilk,dried placenta,umbilical cord,soil,floral,hair/fur )

what happens to any left over inclusions?

All dry inclusions will be sent back home with finished order. All other inclusions that are unused will be kept for the warranty period of ONE year. Given there is any inclusion left ,please do not send your inclusion in its entirety.

How much inclusion is needed ?

These measurements are standard and vary by piece 

Breastmilk: 2 tbsp 

Hair: 1/4 of an inch /2mm thick

Ashes:  1 tsp

Umbilical cord:  1/8 tsp /size of a pea

 DO NOT SEND ANY INCLUSION IN IT'S ENTIRETY.

 Can i cancel/change my order? 

You have 48 hours to change/modify orders. unfortunately there are no cancellations/refunds .

what if i am not happy with my order?

Hopefully this is never the case ,i strive to go above and beyond for my customers and will work with you to make sure to set things right and you are completely happy with your purchase

What is the current turn around time?

My current turn around time is at least 12+ weeks  from received inclusion.This is such a trying time for the mail and supplies and its taking much longer than anticipated currently . 

What if i need my order sooner?

 https://www.warmvibess.ca/products/rush-order

This link will expedite your order 3-4 weeks

 Will my order change color?

Your jewelry will not change color if all steps on caring for are followed. please treat your jewelry as if it were your grandmothers pearls.

How will I ship my inclusion to you? Will you give me instructions?

Once you place your order,  You will receive an automated e-mail with the a link to the instructions.

 Does my breast milk need to be frozen or kept cool on its way to you?

No,It will not go bad for jewelry purposes.  

How long can breastmilk be frozen and be used for jewelry?

I have previously made jewelry out of 12 year old milk and it turned out perfect , im unsure if there is a limit at all .

how do i care for my jewelry ?

Treat your jewelry with care and like fine jewels, after all how cool would it be to get an actual DNA heirloom to pass down? We do not recommend showering, swimming, washing hands, or doing housework while wearing your jewelry.  Avoid all soaps, cleaners, shampoos, lotions, perfumes, essential oils, and other topical products while wearing your jewelry.  Avoid excessive heat and UV rays.  You will receive a jewelry care card with your finished package with full instructions.I cannot possibly test with every chemical and this narrows down any possible.

A periodic cleaning cloth is required on the metal. 

Can i add to my piece if i have had another child?

First off, Congrats! most pieces can be added for a charge depending on piece .

 DOES THE BREASTMILK OR DNA COMPONENT OF MY PIECE HAVE A WARRANTY ?

Warmvibess will repair or replace jewelry that has sustained faults resulting from the creation process, free of charge, for up to 1 year from the original date of receivership.

This guarantee does not include refunds of any kind.

 Silver and Gold defects have a 6 month warranty.

 

**All warranties are void if the care instructions (located on the back of the buisness card) are not adhered to. All repair or replacement-jewelry claims will be fulfilled following an inspection of the piece.**

 

 

 

DOES THE METAL JEWELRY COMPONENT OF MY PIECE HAVE A WARRANTY ?

Warmvibess will repair or replace jewelry that has sustained faults where the manufacturer is responsible, free of charge, for up to 6 months from the original date of receivership. All repair or replacement-jewelry claims will be fulfilled following an inspection of the piece. Jewelry must be returned for assessment before any repair or replacement-jewelry claims can be finalized.

 

YOU HAVE 6 MONTHS TO SEND YOUR INCLUSIONS. NO REFUNDS 

 

If you have any concerns or issues with the quality of your jewelry piece, please email us to discuss and we will address each concern individually.

warmvibess@hotmail.com